- Frequently Asked Questions
Can I bring a support person to my appointment?
You may bring one support person, aged 16 or older, but only if you need help with translation.
If I’m feeling unwell, should I still come?
No — please contact us as soon as possible so we can reschedule.
I need to cancel or reschedule my appointment.
Please give 48 business hours’ notice (Monday-Friday, excluding weekends and
holidays).
Can I cancel my appointment by email or text?
No— you must speak with someone directly, as emails are not monitored 24/7.
Do you have parking?
Yes — free parking is available for patients.
Can I book all my appointments on the same day?
Unfortunately, we cannot schedule all appointments in one day, but we will work with you to find the best possible arrangement.
Why do I need to arrive 20 minutes early?
To complete the intake process before your appointment begins.
